Organizational knowledge

Answer:

I believe that the question is about organizational knowledge. Organizational knowledge is about maintaining knowledge that the organization considers to be required, for the operation of its processes and delivery of products and services according customers’ expectations, and about acquiring new knowledge based on changing needs and trends.

Maintained knowledge has everything to do with competence. Based on the process approach your organization can determine which functions play a part in each process doing what with what behavior associated. What kind of knowledge is needed to be competent?

The world does not stand still, customers change, technology change, competitors, change, the market change. How can your organization keep a radar to be aware of new knowledge that can become useful to build the future?

Personally, I like to use a matrix, 2x2:

What knowledge we know that we know?
What knowledge we don’t know we know?
What knowledge we know that we don’t know?
What knowledge we don’t know we don’t know?

When a new person is integrated in the organization, or when performance is not good, organizations give them training (a) and/or we put people working side by side with a mentor, a tutor, someone that will pass uncodified knowledge (b).

When an organization wants to learn new things that are not new in the market they go to seminars, conferences, training, asks suppliers help (c).

About d) organizations can receive technical magazines, search the internet regularly, by books and keeping an internal library, work with universities, attend conferences and seminars always on the search mode for something new that can be useful.

The following material will provide you information about the organizational knowledge:

- ISO 9001 – How to manage knowledge of the organization according to ISO 9001 - https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/