Your management system is a set of interrelated processes. Each process requires people to operate it (ISO 9001:2015 clause 7.1.2). These people must be competent (ISO 9001:2015 clause 7.2).
ISO 9001:2015 clause 7.1.6 – Organizational Knowledge is about setting your internal requirements for being competent to operate in a particular process. For each process ask yourself what kind of knowledge does each participant in a process need, to perform each activity proficiently, and to make good decisions? Keep and share this knowledge when needed.
ISO 9001:2015 clause 7.1.6 – Organizational Knowledge has a second part about new knowledge to address changing needs and developments in know-how or market conditions, for example, it is like defining a radar of knowledge to watch and monitor in order to discover the new.
The following material will provide you more information about organizational knowledge:
Article - How to manage knowledge of the organization according to ISO 9001 - https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- Article - How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
- [free course] ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/