Organizational knowledge

for example:
Company maintains its quality standard of creating and managing training solutions for the last 25 years of excellent provision of human resource development, leadership training programmes given the recognition of different international accreditation and awarding bodies and of the Ministry.
Is this correct or we need to change our Manual? by the way we are using this manual for 10 years now and we just had our surveillance audit and certificate for ISO 9001-2015.

Answer:

You are correct. Organizational knowledge is referred to specific knowledge to the company, generally gained by experience, which is used and shared to achieve the objectives of the organization. This can come internally, such as intellectual property, lessons learned from failure and successes, or the results of improvements; or it can come externally from conferences, customer knowledge, or supplier knowledge.

To learn more about organizational knowledge, see this articles - How to manage knowledge of the organization according to the ISO 9001: https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/

For more information about organizational knowledge you can see these materials:
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/