I am on this URL https://advisera.com/20000academy/knowledgebase/incident-classification/ I am trying to determine how the priority matrix works, that is, I understand how the urgency 1, 2, 3 and impact 1,2,3 sits in the matrix, but how are the numbers in the matrix calculated?
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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Expert
Branimir Valentic
Oct 26, 2018
Answer:
Priority is calculated as "Impact + Urgency -1"
See this webinar to learn more: "ITIL Incident Management Process Demystified" https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/
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Oct 26, 2018
Oct 26, 2018
Oct 26, 2018