Proactive vs. reactive Problem Management process
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Answer:
Regarding TAT - more inputs are needed.
Reactive Problem Management is usually reaction to an existing incident and finding a root cause of it. Proactive Problem Management involves activities where Problem Management analyse incidents and problems and looks for some common pattern. By eliminating root cause - future incidents are omitted. Read the article "ITIL Reactive and Proactive Problem Management: Two sides of the same coin" (https://advisera.com/20000academy/knowledgebase/itil-reactive-proactive-problem-management-two-sides-coin/) to learn more.
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Mar 02, 2016