Procedure for non conformity and corrective action

Answer:

You can follow the steps below:
1) Stablish how to report the non conforming product or service and determine who will consider it
2) Determine what to do with the non conforming product or service, such as marking or storage it.
3) Set how to deal with the non conforming outputs using different methods like correction, return, reuse, etc.
4) Determine the criteria to decide if a corrective action is appropriate
5) Implement the corrective action

You can download a free preview of a Procedure for management of non conformities and corrective actions here: https://advisera.com/9001academy/documentation/procedure-control-non-conforming-products/

These materials can help you to create a procedure for non conformities and corrective actions:
- Article - How to write a good ISO 9001 audit non conformity: https://advisera.com/9001academy/blog/2018/04/24/how-to-write-a-good-iso-9001-audit-nonconformity/
- Article - Five steps for ISO 9001 nonconforming products: https://advisera.com/9001academy/blog/2014/01/13/five-steps-iso-9001-nonconforming-products/
- Article - How to use root cause analysis to support corrective actions in your QMS: https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free on line ISO 9001:2015 Foundations course: https://advisera.com/training/iso-9001-foundations-course/