Process vs department

Answer:

A department not tracking and measuring objectives is not necessarily not complying with clause 9.1 of ISO 9001:2015. The standard does not mention departments, the standard promotes the process approach. If you consider the scope of your quality management system (QMS), any process belonging to the scope of your QMS, according to clause 4.4.1 c), must have performance indicators and targets and must be monitored. So, if a process is not tracking and measuring objectives it is not complying with clause 9.1.

The following material will provide you information about the process approach:

- ISO 9001 – ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2 015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/