QMS Core Team Performance Measuring

Answer:

The best way to decide how to measure performance of the QMS Core Team or any other part or roles in the QMS is to set up the criteria or performance indicator that is directly related to the responsibilities of the team. For instance, if the team responsibility is to plan, develop and maintain documentation, the KPI would be the number of outdated documents in use. Or if they are in charge of performing QMS awareness sessions, the KPI would be the
percentage of the employees who attended the awareness sessions during one year.

For more information, see:
- How to implement the Check phase (performance evaluation) in the QMS according to ISO 9001:2015 https://advisera.com/9001academy/blog/2015/11/17/how-to-implement-the-check-phase-performance-evaluation-in-the-qms-according-to-iso-90012015/