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QMS processes

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Guest user Created:   May 11, 2020 Last commented:   May 11, 2020

QMS processes

What are the quality management system processes?

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Carlos Pereira da Cruz May 11, 2020

The main purpose of a quality management system (QMS) is consistently meeting customer requirements and enhancing their satisfaction. The process approach is one of the eight quality management principles upon which ISO 9001:2015 is based. According to this principle, a desired result is achieved more efficiently when activities and related resources are managed as a process. So, ISO 9001:2015 invites organizations to see themselves as a system of interacting processes. One can say that the QMS is that collection of processes.

I like to use the process approach as a way of modeling how an organization works. For example, the main processes for a service providing organization can be around something like:

https://www.screencast.com/users/ccruz5284/folders/Default/media/1935f850-848f-49a9-afd0-b9009018cd92

All organizations are different, so there is no universal set of processes. Each organization should design the set of interrelated processes that bests suits the purpose.

Please check in this free webinar on demand how the set of processes can be determined and the process approach can be used - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/

You can find more information about the process approach in the following links:

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May 11, 2020

May 11, 2020

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