ISO 9001 / Quality management system
What is quality income and quality cost?
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I never saw any use of the words “quality income” and ISO 9001.
About the term “cost of quality” you can see it being used in this article - How to measure the cost of quality in line with ISO 9001 principles - https://advisera.com/9001academy/blog/2019/10/28/cost-of-quality-how-to-measure-it-in-line-with-iso-9001/ Before ISO 9001 I used the term “cost of quality” as a designation to the sum of cost of quality prevention (like training), quality control (like controller’s wages) and quality failure (like cost of defects and rework).
Cost of quality can be a quality objective.
Below, you can find more information about quality objectives:
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