Quality objectives and roles, responsibilities and authorities

Answer:

About quality objectives, the most important is to start by considering the quality policy of your organization. Quality objectives are a way of translating the words of the quality policy into precise and measurable challenges. Quality objectives must be about relevant requirements about products and services. For example, If your organization has a statement in its quality policy to exceed customer expectations about delivery time then it could have a quality objective that relates to on-time delivery.

About roles, responsibilities and authorities, besides those particular situations mentioned in the standard about authorities (for example, to release products and services, or decisions about nonconforming outputs) there is no mandatory requirements for documented information. People need to know what are expected from them, what they must do (re sponsibilities), what they can decide (authorities).

The following material will provide you information about quality objectives:

- ISO 9001 – How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
-
What is the job of the Quality Manager according to ISO 9001? -
- https://advisera.com/9001academy/blog/2016/08/23/what-is-the-job-of-the-quality-manager-according-to-iso9001/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/