5.2.1 Establishing the quality policy Top management shall establish, implement and maintain a quality policy that:
b) "provide a frame for setting quality objectives".....it means what..?
Answer:
Purpose of the Quality Policy is to define general mission and vision of the company and to provide strategic direction in which the company is going. It contains statements regarding different aspects of the QMS (Quality Management System) that demonstrate company's commitment to satisfy applicable requirements and strive towards continual improvement.
All the statements in the Quality Policy provide a framework for setting Quality Objectives. For example, is you say in your policy that your company is committed to enhance customer satisfaction, this statement provides you with a framework on the objectives regarding customer satisfaction. The objective based on this statement in the policy would be to increase custom er satisfaction for 10% in the next year.
For more information about the policy, see: How to Write a Good Quality Policy https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
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Nov 12, 2016