Questions from the external auditor

Answer:

The external auditor will ask questions in order to be able to conclude about the conformance and/or effectiveness of the management system. When auditing quality personnel he will be making questions like:

Is the quality control plan at reception and production being fulfilled? Evidence!
Are nonconformities identified, segregated and treated? Evidence!
Are corrective actions developed and effective? Evidence!
Is process and product performance monitored, and decisions made? Evidence!

The following material will provide you information about the certification audit:

- ISO 9001 – How to deal with nonconformities in an ISO 9001 certification audit - https://advisera.com/9001academy/blog/2015/06/09/how-to-deal-with-nonconformities-in-an-iso-9001-certification-audit/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book – Preparing for ISO Certific ation Audit: A Plain English Guide - https://advisera.com/books/preparing-for-iso-certification-audit-plain-english-guide/