Guest user Created: Apr 30, 2019 Last commented: Apr 30, 2019

Rework or repair and ISO 9001

"Witch section of ISO 9001 can I find disposition definition such as Rework or Repair?”

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Carlos Pereira da Cruz Apr 30, 2019

Answer:
Rework or Repair are possible ways of treating product or service non conformities. Product or service non conformities is the subject of ISO 9001:2015 clause 8.7.

Repair may also be used in the context of after sales service, for example, because the customer made a bad use of the product and broke it. After sales service is the subject of ISO 9001:2015 clause 8.5.5 as post-delivery activities.

The following material will provide you information about treating non conformities:
- ISO 9001 – Five Steps for ISO 9001 Nonconforming Products - https://advisera.com/9001academy/blog/2014/01/13/five-steps-iso-9001-nonconforming-products/
- Free course – ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Apr 30, 2019

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