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Smart objectives

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Guest user Created:   Dec 03, 2018 Last commented:   Dec 03, 2018

Smart objectives

We have establish our quality objective as below,
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Iciar Gallo Dec 03, 2018
1. To establish and implement a quality management system.
2. To allocate appropriate resources, responsibility and authority across the company organization.
3. To achieve ZERO complaints from our customers.
4. To deliver ZERO defective products to our customers.
5. To have proper control over the cost of (poor) quality.
6. To deliver our products on-time as per the agreed schedule with our customers.
7. To constantly build competencies to raise our organization’s performance
Since we need to have a SMART objective, can you advise how I can interpret it to show that we have achieved the objective.

Answer:

As you mentioned objectives should be designed to be S.M.A.R.T (specific, measurable, achievable, realistic and time-based), so it is important that you first review them in order to make then trully S.M.A.R.T. For instance:
- S - Specific - The objective should be focused on only just one thing. For instance, "To have proper control over the cost of (poor) qua lity" is not specific, you should specify for example which processes need to be controlled or what costs.
- M - Measurable - It should be possible to measure whether or not you achieve the objective. For instance, "deliver our products on-time" is too general, you should specify how much you will improve that delivering, for instance up to 99% in 48 hours delivering.
- A - Achievable - The objective should be within your capabilities, i.e. is it really achievable that ZERO stated in two of the objectives, maybe you can establish a decreasing %, from 5% to 2%.
- R - Relevant - The objective should be something of importance. I think your objectives already meet this condition.
- T - Timed - There should be a timescale or deadline for achievement of the objective. An objective needs to have a time associated with it, for example within the next year.

Setting this way the objectives you will be able to evaluate if you already have met it or not.

To learn more about quality objectives, see these materials:
- Article - How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- Book – Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- ISO 9001:2015 Foundations Course: https://training.advisera.com/course/iso-9001-foundations-course/
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Dec 03, 2018

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