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SMART objectives for processes

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Guest user Created:   Dec 26, 2018 Last commented:   Dec 26, 2018

SMART objectives for processes

"We are an organization & have taken objectives for Stores & Purchase as: Critical spares Stock Availability (%) 100 for Stores; Consistent quality of materials (%) 100 for Purch. I think these are not as per SMART requirement. So, please help me by providing some info for these two processes.”
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Dec 26, 2018

Answer:
SMART objectives is not an ISO 9001:2015 mandatory requirement, it is a good practice.

S – specific. Both are specific objectives, as long as “critical spares” are defined.
M – measurable. Both are measurable objectives, one can count how many times critical spares were not in stock, and how many times purchased materials had quality problems during reception or found during transformation.
A – attainable. Personally, I start wondering if 100% is a reasonable target, perhaps too demanding, perhaps too expensive. I would like to see past performance before setting the bar so high. So, without further data, I would recommend care about the targets. Some people use the A for agreed (objectives should be negotiated and accepted by both parts, top management and the person responsible for meeting the objective).
R – responsible. You should add who is going to be responsible for each objective. Who is going to lead the transformation needed to get that target performance. Some people use the R for realistic (same as achievable or attainable).
T – time framed. You should add a time frame for each objective. How long it will take to meet the target.

The following material will provide you more information about smart objectives:
- ISO 9001 – How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- Free webinar – Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
- Enroll for free in the ISO 9001:2015 Foundations Course –https://training.advisera.com/course/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Dec 26, 2018

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