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Strategy Management
We are heavily invested in ITSM and have a good focus on Service Operation. Want to focus more and enhance our Service strategy. We have a good process for onboarding services, regular cadence for service reviews that includes EA review, SLAs and metrics, roadmap, etc. I am looking for what we should do to elevate Service Strategy.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Branimir Valentic
Jan 03, 2019
Answer:
Developing Service Strategy requires to take various views:
- from business side
- service oriented view
- (internal) organization point of view
That implies that systematic approach needs to be taken. Strategy plan and process description will help you systematize activities. Take a look at free preview of these documents:
Strategy Management for IT Services Process https://advisera.com/20000academy/documentation/strategy-management-for-it-services-process/
Strategy Plan https://advisera.com/20000academy/documentation/strategy-plan/
Also, these articles can give you some hints
ITIL Service Strategy: What and Why of ITSM https://advisera.com/20000academy/knowledgebase/itil-service-strategy-itsm/
ITIL Strategy Plan – Are you sure you have this document? https://advisera.com/20000academy/blog/2015/05/26/itil-strategy-plan-are-you-sure-you-have-this-document/
ITIL strategy – Framing the value of services (part I) https://advisera.com/20000academy/blog/2014/11/11/itil-strategy-framing-the-value-of-services-part-i/
Strategy Management for IT Services – holding your steering wheel https://advisera.com/20000academy/blog/2013/10/22/strategy-management-services-holding-steering-wheel/
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Jan 03, 2019
Jan 03, 2019
Jan 03, 2019