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When to develop a corrective action

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Guest user Created:   Jul 19, 2019 Last commented:   Jul 19, 2019

When to develop a corrective action

I am struggling to understand when I need to complete a non-conformity report and corrective action reports.
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Jul 19, 2019

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Whenever your organization detects a non-conformity a report should be issued. Please check ISO 9001:2015 clause 8.7.2.
Not all non-conformities should generate a corrective action. Please check ISO 9001:2015 clause 10.2.1 b). Evaluate the need for a corrective action, an action that eliminates the cause(s) of a non-conformity. Corrective actions sometimes are difficult, take time and resources, because true causes are hidden. Performing corrective actions whenever a non-conformity occurs can be a bad practice because of what is called tampering a system, constant changes introduce more variability.

https://www.screencast.com/users/ccruz5284/folders/Default/media/808e8612-209f-4b27-9e3f-99b5cd7c3cad

When I work with organizations, I recommend two criteria to help in answering to the question in the diagram above:
Is the non-conformity very serious? (Danger for the people (clients or employees), for the brand , for the costs, …)
Is the non-conformity part of a trend? Individually the non-conformity is not very serious, but it is happening frequently.
If the answer is yes to one of the questions, develop a corrective action. All corrective actions should be recorded.

The following material will provide you more information about corrective action:
How to proceed once a QMS corrective action is defined? - https://advisera.com/9001academy/blog/2016/09/20/how-to-proceed-once-qms-corrective-action-is-defined/
Free webinar - Free webinar – Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jul 19, 2019

Jul 19, 2019

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