Guest user Created: Mar 29, 2016 Last commented: Mar 29, 2016

Where to start to implement ITIL

ITIL & ISO 20000

We want to start implementing ITIL but we are getting troubles to build a clear plan that says where to start , I mean We have the notion of what ITIL is and what We have and don't have but We need a plan ( step by step, if possible) where we can see the whole picture and we can have clear when to start, what is next, etc.

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Branimir Valentic Mar 29, 2016

Answer:
Our free downloads area contains materials related to ITIL implementation. Check the Project plan, Implementation diagram...etc. on following link:https://advisera.com/20000academy/free-downloads/
Before you start implementation, do the following:
- use our free ITIL Gap Analysis Tool https://advisera.com/20000academy/itil-iso-20000-tools/itil-gap-analysis-tool/
- check some of our webinars (because they cover sat-up of some of the processes, e.g. Incident Management, Change Management) - https://advisera.com/20000academy/webinars/
- read the articles
"Who is your ideal project manager for ITIL/ISO 20000 implementation?" https://advisera.com/20000academy/blog/2016/02/02/who-is-your-ideal-project-manager-for-itiliso-20000-implementation/
"How to implement ITIL" https://advisera.com/20000academy/knowledgebase/how-to-implement-itil/
"Considerations before ITIL implementation" https://advisera.com/20000academy/blog/2014/05/21/considerations-itil-implementation/
"Ready, steady… go – Starting ITIL implementation" https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/

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Mar 29, 2016

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