Who should Quality report to?
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There is no such requirement in ISO 9001:2015, so you can do whatever works best for your organization. Actually this is an old view of the processes and departments in an organization and I believe the opposite is true, that is, if Quality Department reports to operations can be an efficient way to ensure that the best resources are deployed to the operating processes. Quality and Operations should work as a team rather than adversaries in order to bring real benefits for your company.
For more information about quality and operations in ISO 9001:2015, see the following materials:
- What is operational planning in the ISO management system standards: https://advisera.com/blog/2021/02/15/what-is-operational-planning-in-the-iso-management-system-standards/
- Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jun 14, 2021