Incident Manager characteristics
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Answer:
Incident Manager should be someone capable to be efficient in highly dynamic environment and have organizational, managerial and (if possible) service-related expert knowledge. The article "How to choose an ITIL/ISO 20000 Incident Manager: 5 main characteristics" https://advisera.com/20000academy/blog/2016/05/17/choose-itiliso-20000-incident-manager-5-main-characteristics/ can provide you with more details.
Additionally, Incident Manager is usually same person as Service Desk Manager. The article "What is the job of the Service Desk Manager?" https://advisera.com/20000academy/blog/2016/09/20/what-is-the-job-of-the-service-desk-manager/ gives you more information.
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Feb 21, 2017