QMS effectiveness and customer satisfaction
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Answer:
Effectiveness of the QMS can be demonstrated through achievement of the quality objectives, improving quality performance and customer satisfaction.
Improvement of customer satisfaction is demonstrated by conducting customer satisfaction survey and comparing results with the ones gathered with the previous survey. For more information, see: Main elements of handling customer satisfaction in ISO 9001 https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/
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May 08, 2017