Key performance indicators

Answer:

Without any previous experience of working with such a specific organization as a maritime training institution like yours, I would consider your relevant interested parties (clause 4.2) as a starting point: to whom do your organization works? It works for the government, it works for seafarers, and it works for seafarers employers, and it needs trainers.

For each interested party can you determine one or more goals that can measure performance against one or more of their relevant requirements? For example, the government can appreciate the number of seafarers trained and the meeting of the financial budget. Seafarers can appreciate good teachers and recognition of the school from the would-be employers. Seafarers employers can appreciate the quality of your students. Teachers can appreciate the quality of incoming students, school working environment and materials available.

These materials will provide you details with performance indicators:

• article - How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
• article - Monitoring and Measurement: The basis for evidence-based decisions https://advisera.com/9001academy/blog/2020/09/21/how-to-perform-monitoring-and-measurement-according-to-iso-9001/
• - free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/