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EU GDPR & ISO 27001 Integrated Documentation Toolkit questions
1. We have completed the GDPR Assessment (file 1.1) and most of the answers are negative since we have just started working on the GDPR as well. It's mentioned in the file itself that "If you answered, “No,” to some questions, it will indicate where you need to focus your compliance efforts." Does this mean that we have to first work on what is missing from the GDPR hence, turn the "no's" into "yes" and then proceed with the ISO documents (Requirements, ISMS Scope etc.)? Or is there a different process we should follow? 2. Once we finish the first draft(s) of our ISMS scope, we would like you to review it as part of the package services we have purchased together with the documentation. Is there a certain procedure we should follow? Given the fact that the Scope is the baseline for implementing ISO, we believe that it would be wise to ensure that our ISMS scope is reasonable and meets all the necessary features. -
Merging IT Infrastructure and ISO 27001
As always your input is appreciated, and I hope as a result of my questions, and them being answered many can benefit too by when they visit Advisera. As a company we have recently acquired a business, we are currently ISO 27001 certified they are not. We are bringing their IT asset, infrastructure under our control. IN-terms compliance wise from ISO 27001 perspective are there things we should be doing/checking to remain compliant for the ISO 27001 certification? and standard. -
Where do requirements in the area of 'Specifying mandatory safeguards' go?
When I add a requirement and add it to the area of 'Specifying mandatory safeguards', I do not see it appear in the Statement of Applicability or Risk Treatment Plan. So where do these requirements appear in the later workflow and how do we keep track of implementation, etc. -
ISO 27001 Toolkit Support
I would like to see if you can provide any advice on how to approach the ISO 27001 toolkit. We had a third-party internal audit that was quite brutal and while I thought I ticked all of the boxes as per the Advisera toolkit, it was clear that these documents were very inadequate for us. We failed the audit miserably, and I am left even more confused than ever before. I have many examples, but I want to start with one in particular. For A.6.5, the 2022 version toolkit says I need to use the Confidentiality Statement (09.22). Yet the guidance in 27002 for 6.5 states requirements that the confidentiality statement does not address. In our audit, I supplied the confidentiality statements as well as a work instruction to remove access upon termination. The auditor's comment was "The leaving procedure of people is only technical; Must be reviewed with HR point of view." Saying nothing about the confidentiality statement. Can you help me understand how the document pack addresses this control? Hopefully we can unlock the mystery of all of the other missing items for me. -
Identification of processes and activities
Hello, I hope all is well with you guys. My question is about identifying processes and activities for BIA analysis. In the BIA form from Advisera, we analyze activities. For the purpose of the example, the activity "Call Center" was typed in. Have you ever considered identifying processes and activities according to the Process Classification Framework from APQC? In this 5-step classification, activity is a very detailed part of the process: Which one should I include in the BIA analysis? ISO is very vague in this regard with a vague division between process/activity/task. PCF gradation: 1 Category 1.1 Process Group 1.1.1 Process 1.1.1.1 Activity 1.1.1.1.1 Task Example of PCF gradation 6.0 Manage Customer Service 6.1 Develop customer care/customer service strategy 6.1.1 Define customer service requirements across the enterprise 6.1.2 Define customer service experience 6.1.3 Define and manage customer service channel strategy 6.1.4 Define customer service policies and procedures 6.1.5 Establish target service level for each customer segment 6.1.6 Define warranty offering 6.1.6.1 Determine and document warranty policies 6.1.6.2 Create and manage warranty rules/claim codes for products 6.1.6.3 Agree on warranty responsibilities with suppliers 6.1.6.4 Define warranty related offerings for customers 6.1.6.5 Communicate warranty policies and offerings 6.1.7 Develop recall strategy 6.2 Manage patient care outreach programs 6.2.1 Develop and implement patient care outreach programs 6.2.2 Monitor and evaluate outcomes of patient care outreach programs 6.2.3 Cycle outcome results into design of patient care outreach programs 6.2.4 Monitor participation and compliance with patient care outreach programs What do you think about it? Kind regards, E. -
Unable to edit the project plan
If we implemented a project plan some time back, lets say we want to tweak a new plan that is forward looking - is that possible ?
The project wording in conformio that is unchangeable seems to suggest that after an initial implementation project there is no ability to record or manage other discrete projects using the conformio wizard..
An example project item might be to enhance our monitoring capabilityIs it the case, that instead of a future project plan/s as such , the way forward for all mini projects is to capture all tasks as part of corrective actions etc ? i.e. the conformio project planning module is purely for initial implementation ? i.e not to cover post implementation exercises ?
Look forward to your response, so I can advise business senior management and the auditor accordingly
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ISO 27001 Internal Auditor Exam - Expert Question
Do you add or multiply to find risk? For the risk assessment to you add or multiply the impact and likelihood of risk? ISO 27001 under risk assessment the 3rd module called risk assessment it has a chart that has them added together and on the video he states they can be added or multiplied. So I wanted to clarify, is it actually both if they ask on the exam?
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ISO 27001 Suppliers relationships for small company
As part of ISO 27001 Supplier relationships A.15 and specifically to supplier’s risk assessment, management has taken a decision that as a small-business size, the risk assessment for the critical suppliers will be performed mostly through an online audit for example, undertaking further research by checking Google, review website and social media pages and on extremely rare occasions, further steps like: asking for NDAs and/or providing awareness training will be actioned.
In the light of the above, would that be sufficient in terms of ISO 27001 certification and can you recommend any tool or even resource that could assist us in audit suppliers online.
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Information Security Policies and Procedures
1 - Can you have a look at the document (for review proposes)? The document will be sent once you confirm. 2 - What do you recommend, shall I keep all Information Security policies and procedures in 1 document or shall I keep every policy in 1 document and the procedures in also in another document. -
27001 questions
We are in the implementation stage of ISO27001 certification. Our commercial headquarters are located in ***. At the same time, our operation is developed in several regions. We have the following questions: 1 - What are the organizations where we could request the certification process in the US? 2 - Is it possible to develop audit processes with workers from various countries? 3 - Is it possible to carry out the certification with an entity in the US and for the audit and evidence process to occur in Spanish? If positive, we would love to know if you have had any experience under this modality. I say goodbye hoping that you can support us in answering these concerns. Thanks in advance for your guidance to streamline the implementation processes.