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Overview of ISO 9001 implementation
Answer:
I recommend that a project team and project leader be determined. Perhaps our ISO 9001:2015 Lead Implementer Course could be of help because it has two parts (the first one is about ISO 9001:2015 foundations training – the project leader and some other team members must have some knowledge about the quality management standard – the second one is about good implementation practices).
After training, your team can perform a gap analysis to evaluate what is missing in your organization’s present practice. Then your project team should use the process approach and develop a model of how your organization work, and can be seen, as a set of processes. With that information, you can develop a project plan for the implementation (what is to be done, by whom, until when). ISO 9001:2015 no longer mandates the use of procedures but almost all organiza tions develop some kind of procedures in order to standardize practices.
Documenting procedures is taking pictures of how the organization work today. But your organization’s top management look into the future and want a better organization. For that purpose they develop a quality policy, quality objectives and action plans to transform today’s organization in the future’s organization.
After procedures’ development and implementation perform an internal audit and then a management review.
The following materials will provide you more information about implementing and documenting a quality management system:
- Should you use a gap analysis in your ISO 9001 implementation? - https://advisera.com/9001academy/17/use-gap-analysis-iso-9001-implementation/
- Tool - ISO 9001:2015 Gap Analysis Tool https://advisera.com/9001academy/iso-9001-gap-analysis-tool/
- Free diagram - ISO 9001:2015 Implementation diagram - https://info.advisera.com/9001academy/free-download/iso-90012015-implementation-diagram
- Free webinar on demand - Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
- Free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
- Enroll for free in the course – ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Enroll for free in the course – ISO 9001:2015 Lead Implementer Course - https://advisera.com/training/iso-9001-lead-implementer-course/
- If you need help or want to develop documentation faster, check - ISO 9001:2015 Documentation Toolkit - https://advisera.com/9001academy/iso-9001-documentation-toolkit/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
Supplier security
Answer:
A service provided without SLA and contract normally is a significant risk, because there is no legal means by which you can enforce your requirements to this provider, neither in terms of service performance nor protection of information. A proper approach would be to identify business and security requirements this provider must fulfill and include them in some kind of legal agreement.
These articles will provide you further explanation about security of suppliers:
- 6-step process for handling supplier security according to ISO 27001 https://advisera.com/27001academy/blog/2014/06/30/6-step-process-for-handling-supplier-security-according-to-iso-27001/
- Which security cl auses to use for supplier agreements? https://advisera.com/27001academy/blog/2017/06/19/which-security-clauses-to-use-for-supplier-agreements/ -
ISO 27001 / ISO 22301 Implementation Project Plan
Can you please explain more on the certification process after using your toolkit?
Answer:
This project plan is a guidance to make your challenge easier, but this document itself does not guarantee certification. You have to count with top management commitment, resources, and a competent and compromised project team to follow what is planned.
Regarding the certification process, certification audits are conducted according these stages:
- Documentation review: at this stage the auditor checks if all mandatory policies, procedures, plans and records are in place.
- Main audit: at this stage the auditor, by means of techniques such as observation, interviews and log review, checks if processes and personnel are performing according what is documented. It is at the end of this stage that any identified non compliance is raised.
- Surveillance visits: once you get certified, you have to keep the system working during the three-years certification p eriod. To ensure that, an auditor will come periodically to check if the system is in place and ask for adjustments when needed.
This materials will provide you further explanation about certification process:
- ISO 27001/ISO 22301: The certification process [free webinar on demand] https://advisera.com/27001academy/webinar/iso-27001iso-22301-certification-process-free-webinar-demand/
- Becoming ISO 27001 certified – How to prepare for certification audit https://advisera.com/27001academy/iso-27001-certification/ -
Implementation support
Also controls for ISO 27018 A.1.1, A.2.2, A.4.1, A.5.1, A.5.2, A.7.1, A.9.1, A.9.2, A.9.3, A.10.2, A.10.3, A.10.4, A.10.5, A.10.6, A.10.7, A.10.8, A.10.9, A.10.10, A.10.11, A.10.12, A.10.13, A.11.1, A.11.2.
It would be great if you provide templates or dashboard. Looking forward to hearing from you.
Answer:
First it is important to note that for each template you have there is a specific version to be used with cloud environments (the version has the word "cloud" in the file name). The controls you want to implement are covered by the following templates you have:
ISO 27017
- CLD.6.3.1: Cloud Security Policy and Security Clauses for Clients, Suppliers and Partners
- CLD.8.1.5: Supplier Security Policy and Security Clauses for Clients, Suppliers and Partners-
- CLD.9.5.1: Cloud Security Policy
- CLD.9.5.2: Cloud Security Policy
- CLD.12.4.5: Cloud Security Polic y
- CLD.13.1.4: Cloud Security Policy
ISO 27018
- A.1.1: Policy for Data Privacy in the Cloud and Security Clauses for Clients, Suppliers and Partners
- A.2.2: Policy for Data Privacy in the Cloud
- A.4.1: Specification of Information System Requirements
- A.5.1: Policy for Data Privacy in the Cloud and Security Clauses for Clients, Suppliers and Partners
- A.5.2: Policy for Data Privacy in the Cloud
- A.7.1: Policy for Data Privacy in the Cloud
- A.9.1: Policy for Data Privacy in the Cloud and Security Clauses for Clients, Suppliers and Partners
- A.9.2: Procedure for Identification of Requirements, Information Security Policy, Cloud Security Policy, Policy for Data Privacy in the Cloud, Bring Your Own Device (BYOD) Policy, Security Procedures for IT Department, Change Management Policy, Secure Development Policy, and Supplier Security Policy
- A.9.3: For this one you need the Information Transfer Policy template (https://advisera.com/27001academy/documentation/information-transfer-policy/)
- A.10.2: Policy for Data Privacy in the Cloud
- A.10.3: Security Clauses for Clients, Suppliers and Partners
- A.10.4: Security Clauses for Clients, Suppliers and Partners, Information Transfer Policy template, and Security Procedures for IT Department
- A.10.5: Security Clauses for Clients, Suppliers and Partners, Information Transfer Policy template, and Security Procedures for IT Department
- A.10.6: Security Clauses for Clients, Suppliers and Partners, and Security Procedures for IT Department
- A.10.7: For this one you need the Disposal and Destruction Policy template (https://advisera.com/27001academy/documentation/disposal-and-destruction-policy/)
- A.10.8: For this one you need the Access Control Policy template (https://advisera.com/27001academy/documentation/access-control-policy/)
- A.10.9: Access Control Policy
- A.10.10: Access Control Policy
- A.10.11: Security Clauses for Clients, Suppliers and Partners
- A.10.12: Security Clauses for Clients, Suppliers and Partners
- A.10.13: Disposal and Destruction Policy
- A.11.1: Security Clauses for Clients, Suppliers and Partners, and Procedure for Identification of Requirements
- A.11.2: Security Procedures for IT Department
Additionally, included in the templates you bought there are several comments included that can help you customize you documents. When customizing the documents if you have any specific doubt regarding how to make the customization please contact us.
Regarding the order on which to implement the documents, you can follow the order presented in the List of documents file for ISO 27001 & ISO 27017 & ISO 27018 Cloud Documentation Toolkit (which can be found at this link: https://advisera.com/27001academy/iso-27001-iso-27017-iso-27018-cloud-documentation-toolkit/). The order of documents in this file was designed to provide the easiest way to implement the documents.
For further information about the implementation process, please see:
- ISO 27001: An overview of the ISMS implementation process [free webinar] https://advisera.com/27001academy/webinar/iso-27001-overview-isms-implementation-process-free-webinar-demand/ -
Documents referenced in the Quality Manual
Answer:
ISO 9001:2015 does not require a Quality Manual. So, organizations that decide to develop and maintain a Quality Manual have a lot of freedom to include whatever they want. For example, many organizations use the Quality Manual just for presenting the organization at a higher level. So, it is quite possible that a document not referenced in the Quality Manual is still a usable, valid and even important document.
The following materials will provide you more information about documenting a quality management system:
- The future of the Quality Manual in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/the-future-of-the-quality-manual-in-iso-90012015/
- Enroll for free in the course – ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Dis cover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
Access control policy and password policy
I guess the Password Policy will be: A.9.2.1, A.9.2.2, A.9.2.4, A.9.3.1, A.9.4.3
And the Access Control Policy?
Answer: First is important to note that ISO 27001 allows flexibility for each company to decide how many documents they want to have, and what to include in those documents. Of course, you still need to have all mandatory documents, but you are free on how to create them. For further information, see: 8 criteria to decide which ISO 27001 policies and procedures to write https://advisera.com/27001academy/blog/2014/07/28/8-criteria-to-decide-which-iso-27001-policies-and-procedures-to-write/
Additionally, controls must be kept in the documentation only if they are stated as applicable in the Statement of Applicability. The one that are not applicable on SoA must be deleted.
Considering that, if Access Control Policy and Password Policy are separated documents for your organization, the section 2 (reference documents) of each policy, regarding ISO 27001 requirements will be like this:
Section 2 of the Access Control Policy:
- ISO/IEC 27001 standard, clauses A.9.1.1, A.9.1.2, A.9.2.1, A.9.2.2, A.9.2.3, A.9.2.5, A.9.2.6, A.9.4.1. (you need to delete controls A.9.2.4, A.9.3.1, and A.9.4.3)
- All other references must be kept.
Section 2 of the Password Policy:
- ISO/IEC 27001 standard, clauses A.9.2.1, A.9.2.2, A.9.2.4, A.9.3.1, A.9.4.3
- All other references must be kept.
As you noted, controls A.9.2.1, A.9.2.2 must be kept on both documents. -
SOP's and mandatory documents
Answer:
Yes. ISO 9001:2015 has no mandatory documented procedures. Please check ISO 9001:2015 clause 4.4.2. It is up to each organization to evaluate “To the extent necessary” any need for SOP’s. Normally, that depends on people’s turnaround and tasks complexity.
The following materials will provide you more information about documenting a quality management system:
- List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
- Free webinar – Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
- Enroll for free in the course – ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
A formal documented QMS
Answer:
ISO 9001 is an international standard for a quality management system. ISO 9001:2015 has some mandatory documents like maintaining a quality policy. ISO 9001:2015 gives a lot of autonomy to organizations to determine which documents are needed (please see clause 4.4.2).
The following materials will provide you more information about documenting a quality management system:
- Article – What is ISO 9001? - https://advisera.com/9001academy/what-is-iso-9001/
- List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
- Should you use a gap analysis in your ISO 9001 implementation? - https://advisera.com/9001academy/17/use-gap-analysis-iso-9001-implementation/
- ISO 9001 Implementation diagram - Download a complimentary checklist (PDF) - https://info.advisera.com/9001academy/free-download/iso-9001-implementation-diagram
- Clause-by-clause explanation of ISO 9001:2015 - Download a complimentary white paper (PDF) - https://info.advisera.com/9001academy/free-download/clause-by-clause-explanation-of-iso-90012015
- Free webinar – Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
- Enroll for free in the course – ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- If you need help or want to develop documentation faster, check - ISO 9001:2015 Documentation Toolkit - https://advisera.com/9001academy/iso-9001-documentation-toolkit/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
Cyber attack security controls
Answer:
I'm assuming that your doubt is which standard can provide better guidance in the identification of cyber attack security controls and precaution measures.
Considering that, the standard of choice is the ISO 27001, which provides general recommendations for information security that can be adapted for cyber security.
Regarding definition of responsibilities, business continuity related to ISO 27001 is focused on disaster recovery of IT infrastructur e, so if your organization's needs for business continuity go beyond that (i.e., the potential impacts go beyond information-related issues), probably the responsibility should remain with BCM.
For further information, please see:
- How to use ISO 22301 for the implementation of business continuity in ISO 27001 https://advisera.com/27001academy/blog/2015/06/15/how-to-use-iso-22301-for-the-implementation-of-business-continuity-in-iso-27001/ -
Templates content for risk assessment and treatment
Answer:
Please note that while risk analysis results are recorded in the Risk Assessment Table template, the defined controls and residual risks are recorded in the Risk Treatment Table template, which can be found at this link: https://advisera.com/27001academy/documentation/risk-treatment-table/
So, you will need both templates to record the results of the risk assessment and treatment.
To see how to completely cover the risk assessment and treatment process I suggest you to take a look at our ISO 27001/ISO 22301 Risk Assessment Toolkit at this link: https://advisera.com/27001academy/iso-27001-22301-risk-assessment-toolkit/
For further information, please see:
- ISO 27001 risk assessment & treatment – 6 basic steps https://advisera.com/27001academy/knowledgebase/iso-27001-risk-assessment-treatment-6-basic-steps/
- The basics of risk assessment and treatment accord ing to ISO 27001 [free webinar] https://advisera.com/27001academy/webinar/basics-risk-assessment-treatment-according-iso-27001-free-webinar-demand/