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If we have a help desk system that we use to capture users issues to the Help Desk, if this considered as Incident Mangaement.
Can this supercede the need for an actual Incident Mangement Form?
Standard say this is mandatory, but wouldn't this duplicate what is being done in the help desk ticketing system?
Or does ISO27001 have a different definition to incident to incident in a help desk management system.
Please assist, thanks.