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Tag: "Document Procedure" - Expert Advice Community

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  • Procedures – What level of information

    I have a question regarding documenting procedures. How much detail should these documents contain, a very detailed a step by step or would a high level procedure.

    For example with a switch:

    Step 1 – Gather information

    Step 2 – Add info to switch config

    Step 3 – Install switch

    Step 4 – Add switch to monitoring

    or

    Step 1 – Install latest sw on switch

    Step 2 – Obtain an ip address from the document located (HERE)

    Step 3 – Add info to switch config

    Step 3 – Install switch

    Step 4 – Confirm switch is reachable

    Step 5 – Add switch to monitoring by providing SNMP details to monitoring team

    Step 6 – Update asset inventory

    Thanks in advance

    Paul