Auditing clause 5.1.2

Answer:

Clause 5.1.2 refers to customer focus, and you can audit conformance to it by checking whether:
a) customer and applicable statutory and regulatory requirements are determined, understood and consistently meet;
b) the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;

Since this clause doesn't require documented information, you will need to check the interested parties and their needs and expectations, if they are determined and whether they include customers and regulatory bodies and to check what risks and opportunities are identified and what actions are taken to address them.

For more information, see: How the ISO 9001:2015 standard can help improve relationships with your customers https://advisera.com/9001academy/blog/2016/02/23/how-the-iso-90012015-standard-can-help-improve-relationships-with-your-customers/

These materials will also help you regarding customer focus:
- Book Discover ISO 9001:2015 Through Practical Examples https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundations Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/