Auditing organizational knowledge

Answer:

Each auditor has autonomy to devise the best way to audit a particular clause of the standard. For example, I could ask:
* Can your organization evidence the determination of what knowledge is necessary for performing a function relevant for achieving process performance and/or products and services conformity?
* Can your organization evidence how that knowledge is kept alive and is shared when needed? Can be a database, can be Work Instructions, can be reports, can be sharing information meetings.
* Can your organization evidence actions to prevent knowledge loss? For example, today, I visited a company that has only one person able to perform an important task. I ask them what if the person is sick or leaves the company?
* Can your organization evidence the knowledge transmission when someone starts in a function?
* Can your organization evidence routines to be aware of new knowledge? Subscription of technical magazines? Regu lar meetings with suppliers? Partnerships with customers and/or universities? Regular participation at seminars and conferences?

The following materials will provide you details with organizational knowledge:
- ISO 9001 – How to manage knowledge of the organization according to ISO 9001 - https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- Free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/