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CARs

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Guest user Created:   Apr 30, 2020 Last commented:   Apr 30, 2020

CARs

What are some of the best practices related to CARs and the processing of CARs? We are a small company, but document a lot of CARs, sometimes for small things. As a result, it hard to keep up with processing all of them from end-to-end, while performing our regular daily activities. We are interested in knowing what others do, What is the typical volume of CARs for a business over a year?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Apr 30, 2020

You say you document a lot of CARs, sometimes for small things. Perhaps your organization is confusing the development of corrections with the development of corrective actions. The development of actions to eliminate nonconformities, with the development of actions to eliminate the cause(s) of nonconformities.

Whenever a nonconformity occurs an organization must correct the situation:

https://www.screencast.com/users/ccruz5284/folders/Default/media/72e0c8d5-12cc-4ec4-a6ed-662a460eb3e9 

The timer in the figure means that normally this must be done as quick as possible, to avoid unintended use.

What happens can be described as below:

https://www.screencast.com/users/ccruz5284/folders/Default/media/0257e9b3-4df8-4d4f-bf29-2e24fa4a2cba 

An organization has a standard way of working and operates according to that standard. Then quality is check. If everything is OK the circle is closed and the organization decides to continue to use the standard. If a nonconformity is found the organization has to correct the situation and ask: Can we still trust in our standard or should we improve it? If the decision is: We need to improve the standard! The organization jumps from the cycle of control into the cycle of improvement:

https://www.screencast.com/users/ccruz5284/folders/Default/media/42888aff-f383-4de6-ab4c-cd706e15cc33 

A well-used CAR is only used when an organization decides that improvement is needed: An experiment has to be planned, performed and results check. If the results are positive, the decision is to make the change experimented become the new standard

So, a CAR should not be used automatically to treat a nonconformity. A CAR should only be used when an improvement is needed.

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Apr 30, 2020

Apr 30, 2020

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