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Complaining to the certification body

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Guest user Created:   Sep 09, 2019 Last commented:   Sep 09, 2019

Complaining to the certification body

My question is more at this point in trying to understand that if a company is accredited to ISO 9001-2015 should they not have an HR policy in place.

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Sep 09, 2019
My reason for asking is that I have an example of where a company has flouted almost every rule in terms of maybe a dismissal or redundancy. Should this be brought to the attention of the body that appointed them for this standard as clearly, they are not being met.

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Although there is no explicit HR policy, a certified organization must comply with the requirements of HR-related clauses. For example, clause 7.1.4 on the environment for processes operation addresses both physical and human factors. Among the human factors the standard mentions in a note social and psychological factors, which may frame the concerns you expressed.
Anyone who feels that an organization, while certified, is not meeting the requirements of the standard can always formally complain to the certification body that issued the certificate.
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Sep 09, 2019

Sep 09, 2019