Concern about corporate quality policy

Think about the purpose of a quality policy: aligning people around a set of priorities.

I will give you my thoughts, I will write about my own practice. When I work with an organization’s top management in developing their quality policy I recommend thinking about a set of questions:

• Who are your target customers and other very relevant interested parties?
• What are the most important requirements for those target customers and other very relevant interested parties? In other words, what do they value and look for?
• In what activities should your organization be excellent to be able to satisfy target customers and other very relevant interested parties?

After discussing the questions and answers and after arriving at some consensus, I invite the organization to write a text with the following structure:

• To whom do we work (We work for clients that value …) 
• What are our top priorities. In what things we need to be excellent
• Add the commitments included and required by ISO 9001
   

The following material will provide you more information about quality policy:

How to Write a Good Quality Policy – https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/

[free course] ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/

[free course] ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/

Book - Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/