Configuration Management and other processes
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Answer:
I would say that neither Incident/Problem/Change Management is fully implemented without Configuration Management (Service Asset and Configuration Management in ITIL). That means that mentioned processes are depending on information from Configuration Management.
Following articles provide more details:
Knowing your herd – Service Asset and Configuration Management (SACM) https://advisera.com/20000academy/blog/2013/06/04/knowing-herd-service-asset-configuration-management-sacm/
Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process https://advisera.com/20000academy/blog/2016/03/29/answers-to-5-faqs-about-the-itil-service-asset-and-configuration-management-process/
Also, there is recorded webinar that can help you:
The basic elements of ITIL Service Asset and Configuration Management (SACM) https://advisera.com/20000academy/webinar/the-basic-elements-of-itil-service-asset-and-configuration-management-sacm-free-webinar-on-demand/
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Jun 19, 2018