Expert Advice Community

Guest

Create a quality policy

  Quote
Guest
Guest user Created:   Jul 08, 2019 Last commented:   Jul 08, 2019

Create a quality policy

How the good way to create some quality policies in my company?
0 0

Assign topic to the user

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Jul 08, 2019

Answer

An organization with a quality management system should have a quality policy. A quality policy is a set of intentions and direction for an organization as determined by top management. You will not see this in ISO 9001:2015, this is my practice. When I work with an organization’s top management in developing their quality policy I recommend thinking about some questions:
Who are our target customers and other very relevant interested parties?
What are the most important requirements for those target customers and other very relevant interested parties?
In what activities should our organization be excellent to be able to satisfy target customers and other very relevant interested parties?
After discussing the questions and answers and after arriving at some consensus, I invite the organization to write a text with the following structure:
To whom do we work (We work for clients that value …)
What are our top priorities. In what things we need to be exc ellent.
Add the commitments included and required by ISO 9001

That way you will write a guiding document that will focus your organization in a strategic way and translating that policy into objectives will be easier.

The following material will provide you more information about the quality policy:
- How to Write a Good Quality Policy - https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
- [free course] ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/
- [free course] ISO 9001:2015 Internal Auditor Course - https://training.advisera.com/se/iso-14001-internal-auditor-course/o-9001-internal-auditor-course/
- book - ISO Internal Audit: A Plain English Guide - https://advisera.com/books/iso-internal-audit-plain-english-guide/
Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Jul 08, 2019

Jul 08, 2019

Suggested Topics

Guest user Created:   Apr 12, 2019 ISO 9001
Replies: 1
0 0

Quality Policy and Quality Objectives

Guest user Created:   Jun 02, 2017 ISO 9001
Replies: 1
0 0

Scope and Quality Objectives

Guest user Created:   May 28, 2020 ISO 9001
Replies: 1
0 0

Process approach auditing