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Create a quality policy

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Guest user Created:   Jul 08, 2019 Last commented:   Jul 08, 2019

Create a quality policy

How the good way to create some quality policies in my company?
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Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Jul 08, 2019

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An organization with a quality management system should have a quality policy. A quality policy is a set of intentions and direction for an organization as determined by top management. You will not see this in ISO 9001:2015, this is my practice. When I work with an organization’s top management in developing their quality policy I recommend thinking about some questions:
Who are our target customers and other very relevant interested parties?
What are the most important requirements for those target customers and other very relevant interested parties?
In what activities should our organization be excellent to be able to satisfy target customers and other very relevant interested parties?
After discussing the questions and answers and after arriving at some consensus, I invite the organization to write a text with the following structure:
To whom do we work (We work for clients that value …)
What are our top priorities. In what things we need to be exc ellent.
Add the commitments included and required by ISO 9001

That way you will write a guiding document that will focus your organization in a strategic way and translating that policy into objectives will be easier.

The following material will provide you more information about the quality policy:
- How to Write a Good Quality Policy - https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
- [free course] ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- [free course] ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/
- book - ISO Internal Audit: A Plain English Guide - https://advisera.com/books/iso-internal-audit-plain-english-guide/

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