Quality Policy and Quality Objectives

Answer:

When creating a quality policy you need to consider the following:
- is appropriate to the purpose and context of the organization
- supports the strategic direction of the organization
- provides a framework for the quality objectives of the organization
- includes a commitment for the fullfilment of applicable requirements (customer requirements, regulatory requirements and ISO requirements)
- contains a commitment for continual improvement

For more information about the quality policy, you can see the following articles:
- How to write a good quality policy: https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
- How does the ISO 9001:2015 revision affect the quality policy: https://advisera.com/9001academy/blog/2018/04/10/how-does-the-iso-90012015-revision-affect-the-quality-policy/

Regarding quality objectives - they are goals that can be measured and that are releva nt for the organization in order to increase customer satisfaction. They also must be consistent with the quality policy.

You will also must determine how and when quality objectives will be achieved, what resources will be needed, who will be responsible, and how the results will be assesed.

For more information about the quality objectives, you can see the following articles:
- How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- What has changed with quality objectives in ISO 9001:2015: https://advisera.com/9001academy/blog/2018/05/08/what-has-changed-with-quality-objectives-in-iso-90012015/

You can also see these materials to help you with the quality policy and quality objectives:
- Book – Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free on-line training – ISO 9001:2015 Foundations: https://advisera.com/training/iso-9001-foundations-course/