Quality Policy is a general statement without time-frame and it contains general course of action of organization (for example, organization aims to become a leader in production or service provision of some product or service) and management commitment to continual improvement of QMS effectiveness.Here is our sample document: Quality policy https://advisera.com/9001academy/documentation/quality-policy/
Quality policy is a framework for establishing objectives (for example, "continual improvement of customer satisfaction" is statement from Quality Policy and "to achieve level 4 of customer satisfaction (on scale from 1 to 5) is a Quality Objective).
Quality objectives must be measurable, time framed, with defined responsibilities and resources for their realization, and their realization must be monitored. Here is our sample document: https://advisera.com/9001academy/documentation/quality-objectives/
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The quality policy consists of a declaration approved by the top management and which establishes a set of guidelines, priorities and commitments related to quality. However useful and well-written a quality policy is, it is only a paper document. The quality objectives translate the statements contained in the policy into a set of specific and measurable challenges. For example, if a quality policy includes a commitment to seek to reduce defects. A quality objective can be: Reduce the defect rate on production line A by 10% in the next 7 months.
Organizations cannot expect to be excellent at everything they do. The quality policy sets the priorities for excellence.
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Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/