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Difference between Quality Policy and Quality Objectives

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Guest user Created:   Jan 12, 2016 Last commented:   Nov 03, 2020

Difference between Quality Policy and Quality Objectives

 Could you please explain the difference between Quality policy and Quality objectives for me.
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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StrahinjaS Jan 12, 2016

Quality Policy is a general statement without time-frame and it contains general course of action of organization (for example, organization aims to become a leader in production or service provision of some product or service) and management commitment to continual improvement of QMS effectiveness.Here is our sample document: Quality policy https://advisera.com/9001academy/documentation/quality-policy/

Quality policy is a framework for establishing objectives (for example, "continual improvement of customer satisfaction" is statement from Quality Policy and "to achieve level 4 of customer satisfaction (on scale from 1 to 5) is a Quality Objective).
Quality objectives must be measurable, time framed, with defined responsibilities and resources for their realization, and their realization must be monitored. Here is our sample document: https://advisera.com/9001academy/documentation/quality-objectives/

Here are some links to our blogs that can be usefu l to you:

How to write a good Quality Policy https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
How to write good Quality Objectives https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
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Stephen Anuku Nov 03, 2020

I need samples of quality policy and quality objectives with a precise examples. 

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Expert
Carlos Pereira da Cruz Nov 03, 2020

Unfortunately, I cannot provide samples here.

The quality policy consists of a declaration approved by the top management and which establishes a set of guidelines, priorities and commitments related to quality. However useful and well-written a quality policy is, it is only a paper document. The quality objectives translate the statements contained in the policy into a set of specific and measurable challenges. For example, if a quality policy includes a commitment to seek to reduce defects. A quality objective can be: Reduce the defect rate on production line A by 10% in the next 7 months.

Organizations cannot expect to be excellent at everything they do. The quality policy sets the priorities for excellence.

The following material will provide you more information:

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Nov 03, 2020

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