I am in the process of implementing a QMS for my team based on ISO 9001. The process is all starting with the development of a Quality Manual. Where I need help is in the creation of process maps. Are you able to help?
Determine your organization’s main interested parties. Gather a diverse team that together know how your organization works, give them sticky notes and start to describe, with simple verbs and a noun, what do your organization do to serve and satisfy those interested parties. Then, organize those activities with something in common into relevant sets, the processes.
The following material will provide you more information about process determination and characterization: