Creation of process maps

Determine your organization’s main interested parties. Gather a diverse team that together know how your organization works, give them sticky notes and start to describe, with simple verbs and a noun, what do your organization do to serve and satisfy those interested parties. Then, organize those activities with something in common into relevant sets, the processes.

The following material will provide you more information about process determination and characterization:

- ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
- Free webinar - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ (Please check the table of contents and the list of figures)