Documented information vs documents and records

Answer:

"Documented information" is the term that covers both documents and records and there is a little hint on how to determine whether the standard is requiring a document or a record. When you come across a phrase "maintain documented information", it means that you need to create a document, e.g. quality policy, the term "retain documented information as an evidence" means that you need to create a record, e.g. record about management review.

For more information, see: A new approach to documented information in ISO 14001:2015 https://advisera.com/14001academy/blog/2015/08/24/a-new-approach-to-documented-information-in-iso-140012015/

These materials will also help you regarding documentation:
- Book Managing ISO Documentation: A Plain English Guide https://advisera.com/books/managing-iso-documentation-plain-english-guide/
- Free online training ISO 14001:2015 Foundations Course https://training.a dvisera.com/course/iso-14001-foundations-course/
- Conformio (online tool for ISO 14001) https://advisera.com/conformio/