ISO 9001 doubts

1. Please explain what is contingency action as per 8.2.1?

Answer:

A contingent action is an action from a contingency plan. A contingency plan helps an organization respond effectively to an important event that can be foreseen. For example, supply a customer by air freight when goods cannot be delivered by normal truck due to a severe storm.

2. Please explain "Organization can meet the claims for Products & services it offered" as per 8.2.2

Answer:

Clause 8.2.2 a) is about specifications. They are written.

Clause 8.2.2 b) is about allegations. For example, claiming “with our product you will reduce your energy consumption by 25%”. Claims that depend not only of the product or service per se but also from the customer’s context.

3. Design engineer can perform Internal Audit of Design Department in same organization.? I think it's a violation of 9.2.2 (c). Please confirm.

Answer:

Yes, it is.

4. Customer satisfaction to be monitored as per 9.1.2. No Documented information to be retained. Is it so.?

Answer:

There is no mandatory record to be kept according to ISO 9001:2015. As a good practice I recommend organizations to keep it.

5. I couldn't find 'preventive action' word. Is it removed from current version.? Please confirm.

Answer:

Yes, it was removed from ISO 9001:2015. In a certain way it is included, without the wording, in the risk based approach.

6. What does mean by "Organization shall ensure"....? I think documented information to be maintained whenever require but if only above statement is mentioned then no requirement of maintaining the documented information. Is it correct?

Answer:

“Shall” means it is a requirement.

When we read “shall maintain documented information” it means there must be a document. “Maintain” is the key word.

When we read “shall retain documented information” it means there must be a record. “Retain” is the key word.

You can find more information below:

• Risk-based thinking replacing preventive action in ISO 9001:2015 – The benefits - https://advisera.com/9001academy/knowledgebase/risk-based-thinking-replacing-preventive-action-in-iso-90012015-the-benefits/ 
• List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
• New approach to document and record control in ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/06/30/new-approach-to-document-and-record-control-in-iso-90012015/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/