ISO 9001 Needs and Expectations

I do not know if I’m understanding your question. So, what can be the needs and expectations for a Business Development Department of an EPC company. There is no technical answer, just a management answer according to strategic orientation and target customers. It can be about the volume of business for a certain period of time, it can be about the margins and/or types of demand. To whom thus the Business Development Department answers? What is success for that internal customer? That may be what will be nice set of need and expectations for the department.

The following material will provide you more information:

• Article - How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
• Article - How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
  https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/