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ISO 9001 Question

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Guest user Created:   Sep 08, 2020 Last commented:   Sep 08, 2020

ISO 9001 Question

At the moment we need a logistics service provider who has to provide us with an important service package:

1 .--> Incoming goods inspection for the purchased parts

2nd -> Complaint processing, in the event that complaints arise with purchased parts (delivery delays, damaged packaging, parts not working properly)

3. -> Active interface between purchasing, quality, development and sales

4th -> Coordination of the complaints together with quality, blocking of the NOK parts, coordination of the returns

5 .--> Coordination of changes together with purchasing and a clear overview of the warehouse at all times

6 .--> Coordination of deliveries together with sales and quality

7 .--> Ensure traceability

QA agreement is also valid for services suppliers?

How can we efficiently and clearly accept all of the above-requested information in QAA? According to ISO 9001 2015, which sections?

Can we audit the supplier processes according to VDA 6.3?

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Carlos Pereira da Cruz Sep 08, 2020

QA agreement is also valid for services suppliers?

Answer:

Of course, it is, as long as both parties understand it, and reach an agreement about service level

How can we efficiently and clearly accept all of the above-requested information in QAA? According to ISO 9001 2015, which sections?

Answer:

Before an agreement is reached there is a negotiation. Each party comes to negotiation with a proposal. Imagine that your organization will be responsible for doing those 7 points. What kind of competency requirements, procedures, records and control you would implement? That can be your starting point for the negotiation. About ISO 9001:2015, for starters consider clause 8.4.1 c) and 8.4.3, your organization is buying processes, what in previous versions of the standard was known as subcontracting or outsourcing. For other clauses I see things like these:

– 8.4, 8.6 and 8.7
– 8.2.1, 8.5.5 and 8.7
– 8.5.1 h)
– 8.2.1, 8.5.5 and 8.7
– 8.5.6
– 8.5.1 f) h)
– 8.5.2

Can we audit the supplier processes according to VDA 6.3?

Answer:

Again, that should be included in the QAA. Please check ISO 9001:2015 clause 8.4.3 f)

The following material will provide you more information:

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