At the moment we need a logistics service provider who has to provide us with an important service package:
1 .--> Incoming goods inspection for the purchased parts
2nd -> Complaint processing, in the event that complaints arise with purchased parts (delivery delays, damaged packaging, parts not working properly)
3. -> Active interface between purchasing, quality, development and sales
4th -> Coordination of the complaints together with quality, blocking of the NOK parts, coordination of the returns
5 .--> Coordination of changes together with purchasing and a clear overview of the warehouse at all times
6 .--> Coordination of deliveries together with sales and quality
7 .--> Ensure traceability
QA agreement is also valid for services suppliers?
How can we efficiently and clearly accept all of the above-requested information in QAA? According to ISO 9001 2015, which sections?
Can we audit the supplier processes according to VDA 6.3?
Assign topic to the user
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
QA agreement is also valid for services suppliers?
Answer:
Of course, it is, as long as both parties understand it, and reach an agreement about service level
How can we efficiently and clearly accept all of the above-requested information in QAA? According to ISO 9001 2015, which sections?
Answer:
Before an agreement is reached there is a negotiation. Each party comes to negotiation with a proposal. Imagine that your organization will be responsible for doing those 7 points. What kind of competency requirements, procedures, records and control you would implement? That can be your starting point for the negotiation. About ISO 9001:2015, for starters consider clause 8.4.1 c) and 8.4.3, your organization is buying processes, what in previous versions of the standard was known as subcontracting or outsourcing. For other clauses I see things like these:
– 8.4, 8.6 and 8.7
– 8.2.1, 8.5.5 and 8.7
– 8.5.1 h)
– 8.2.1, 8.5.5 and 8.7
– 8.5.6
– 8.5.1 f) h)
– 8.5.2
Can we audit the supplier processes according to VDA 6.3?
Answer:
Again, that should be included in the QAA. Please check ISO 9001:2015 clause 8.4.3 f)
The following material will provide you more information:
- Purchasing in QMS – The Process & the Information Needed to Make it Work - https://advisera.com/9001academy/blog/2014/03/18/purchasing-qms-process-information-needed-make-work/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ where I use the risk-based thinking in several examples.
Comment as guest or Sign in
Sep 08, 2020