At the moment we need a logistics service provider who has to provide us with an important service package:
1 .--> Incoming goods inspection for the purchased parts
2nd -> Complaint processing, in the event that complaints arise with purchased parts (delivery delays, damaged packaging, parts not working properly)
3. -> Active interface between purchasing, quality, development and sales
4th -> Coordination of the complaints together with quality, blocking of the NOK parts, coordination of the returns
5 .--> Coordination of changes together with purchasing and a clear overview of the warehouse at all times
6 .--> Coordination of deliveries together with sales and quality
7 .--> Ensure traceability
QA agreement is also valid for services suppliers?
How can we efficiently and clearly accept all of the above-requested information in QAA? According to ISO 9001 2015, which sections?
Can we audit the supplier processes according to VDA 6.3?