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ISO 9001 Question

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Guest user Created:   Sep 08, 2020 Last commented:   Sep 08, 2020

ISO 9001 Question

I am working in a Ship Management company as Safety & Quality Manager for last 3 yrs . Our company is involved in 'Technical Management ' of Oil tanker ships owned by ship owning company. our activity is comes under 'Service Provision'. Technical management means maintenance of ships structures, hull , machineries as per statutory & regulatory requirements plus controlling spare part requirements. and arrange their supply from relevant OEMs . We also utilize services of external parties for servicing various equipments onboard ships, these external parties are normally certified by OEM of that particular equipment. Various major repairs onboard ships are carried out by experienced Repairers who may or may not be ISO 9001 certified . I need to know following - 
1. How to apply requirements of subject clauses 8.5 & 8.6 of ISO 9001:2015 in our above mentioned activities ? 
2. How to develop a process flow chart for above activities ? 
3. Is it necessary that all OEMs & Equipment Servicing companies ?  
Repairers to be evaluated for their performance as per Clause 8.4 of ISO 9001:2015 which normally is extremely difficult in our case ? 

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Sep 08, 2020

After reading your description I made the following drawings. First:

https://www.screencast.com/users/ccruz5284/folders/Default/media/90ac21a1-56a8-466f-86e6-a0b8155dc457

And second:

https://www.screencast.com/users/ccruz5284/folders/Default/media/7a022de0-bf65-4fe8-8e1b-ec6c1cdb8b8c

1. How to apply requirements of subject clauses 8.5 & 8.6 of ISO 9001:2015 in our above-mentioned activities? 

Answer:

Your organization provides different kinds of services and each time a ship is serviced a different combination of services and parts may be required. So, I’m thinking about designing how each individually service should be performed with what kind of procedures, records and controls, as a kind of library of services.

Each provision of service in a particular ship in a particular request will be a combination of one or more services. You only add the monitoring and control of the set of services in place. After a request for intervention your organization designs and develops a project for that particular request. If you look into each service in your library, you can draw a flowchart from start to end and you can apply clause 8.5. In that flowchart you can identify all places where there are risks of something being wrong and design a quality control plan (clause 8.6)

2. How to develop a process flow chart for above activities? 

Answer:

If you try to develop a process flowchart for all activities at the same time it will become a big mess and it will not be useful. A model it is not about describing reality as it is, a model is about describing reality in a useful way. So, that is why I recommend developing a process flow chart for each service and then, develop a project flow chart about how the whole intervention will be managed and controlled.

3. Is it necessary that all OEMs & Equipment Servicing companies ?  
Repairers to be evaluated for their performance as per Clause 8.4 of ISO 9001:2015 which normally is extremely difficult in our case ? 

Answer:

It is up to each organization to determine what kind of qualification is required for its suppliers. For example, an organization may decide no qualification for a supplier of standard parts but may require more for a supplier of made to order customized parts. About evaluation of performance your organization may decide which suppliers are critical and only evaluate those suppliers.

You can find more information below:

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