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ISO 9001:2015 Questions

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Guest user Created:   Oct 16, 2019 Last commented:   Oct 17, 2019

ISO 9001:2015 Questions

What does Clause 6.2 exactly mean? Does every department of an organization should have a quality objective? Can operational business objective (operational target) be taken as Quality objective for an organization? What does " Organization shall establish quality objectives at relevant functions, levels and processes needed for QMS?

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Carlos Pereira da Cruz Oct 16, 2019
What does Clause 6.2 exactly mean?

Even a relevant quality policy is nothing more than a set of words. Somewhere words have to be transformed in action, in aligned transformation. And we need to have a way of evaluating if actions were effective. That is the major role of quality objectives, translate a quality policy into a set of measurable outcomes. Hence clauses 5.2.1 b) and 6.2.1 a).

    Does every department of an organization should have a quality objective?

No. Only departments with a relevant contribution to those objectives aligned with the quality policy. Frequently, what I see, is organizations that consider process or departmental objectives as quality objectives. 

    Can operational business objective (operational target) be taken as Quality objective for an organization?

Normally, according to my experience, certification bodies accept that. I do not agree with that bottom-up approach, but certification bodies agree with that. I prefer a top-down approach to align objectives, policy and strategic direction.

    Can operational business objective (operational target) be taken as Quality objective for an organization? What does " Organization shall establish quality objectives at relevant functions, levels and processes needed for QMS” mean?

I believe that is the most important thing to take from the process approach. Please see and hear the development of the topic in slide 10 of this free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/ Not all processes contribute to quality objectives and some contribute stronger than others.

The following material will provide you more information quality objectives:

- Article - How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/- Free webinar on demand – Free webinar – Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/- Enroll for free course - ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ 

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RAJAN KUMAR Oct 17, 2019

Thank you, verymuch sir  for enlighting

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