Key performance indicators and ISO 9001

Answer:

Key performance indicator is not a terminology used by ISO 9001:2015, although very common. Clause 4.4.1 c) mentions performance indicators, indicators to monitor and measure process performance. According to the strategic orientation of an organization, some processes will be more critical than others for organizational success or competitiveness. Performance indicators of those processes will be key performance indicators. For example, for an organization that bets on its ability to innovate, indicators about the performance of the innovation process will be key performance indicators.

The following material will provide you information about key performance indicators:

- ISO 9001 – How to define Key Performance Indicators for a QMS based on ISO 9001 - https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
ISO 90 01 document template: Matrix of Key Performance Indicators - https://advisera.com/9001academy/documentation/matrix-key-performance-indicators/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/