Guest user Created: Apr 08, 2016 Last commented: Apr 08, 2016

Knowledgebase in ISO 20000

ITIL & ISO 20000

Can I ask what is meant by ‘knowledgebase ‘ within ISO20000 and are there any recommendations on what software or systems to use or how they should be configured

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Branimir Valentic Apr 08, 2016

Answer:
ISO 20000 does not set direct requirements towards Knowledge Management i.e. knowledgebase like e.g. ITIL does. Since you will have a lot of inputs for your knowledgebase - it's recommended to preserve it. If you use a tool to support your ISO 20000 implementation, many of your data/information will be saved inside the tool.
This article can help you: "ITIL – Implementing Knowledge Management" https://advisera.com/20000academy/blog/2014/12/09/itil-implementing-knowledge-management/

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Apr 08, 2016

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