Knowledgebase in ISO 20000
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Answer:
ISO 20000 does not set direct requirements towards Knowledge Management i.e. knowledgebase like e.g. ITIL does. Since you will have a lot of inputs for your knowledgebase - it's recommended to preserve it. If you use a tool to support your ISO 20000 implementation, many of your data/information will be saved inside the tool.
This article can help you: "ITIL – Implementing Knowledge Management" https://advisera.com/20000academy/blog/2014/12/09/itil-implementing-knowledge-management/
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Apr 08, 2016