ISO 9001 / KPIs to measure results
I just want to know how I can factor in the KPIs to measure my results in accordance with clause 9... Performance evaluation and 10. Improvements.
Please select user.
ISO 9001 MATRIX OF KEY PERFORMANCE INDICATORS
List of the important KPIs for the company to measure.
Get it now
I don’t know if I understood your question correctly.
You have a set of KPIs. You monitor and measure performance according to those KPIs. Periodically, your organization analyzes and evaluates performance to make conclusions and take decisions.
Establish a frequency for those activities and record them.
My only concern is that those KPIs may be such high level that they do not include all process indicators. Your organization should monitor process performance.
Please check this free webinar on demand
HTML tags are not allowed