KPIs to measure results
I just want to know how I can factor in the KPIs to measure my results in accordance with clause 9... Performance evaluation and 10. Improvements.
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I don’t know if I understood your question correctly.
You have a set of KPIs. You monitor and measure performance according to those KPIs. Periodically, your organization analyzes and evaluates performance to make conclusions and take decisions.
Establish a frequency for those activities and record them.
My only concern is that those KPIs may be such high level that they do not include all process indicators. Your organization should monitor process performance.
Please check this free webinar on demand
- Free webinar Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar-on-demand/
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Aug 15, 2022