Lack of information in non-conformance description

Answer:

Any non-conformance issued during an audit should include the clause that is not being respected. If I received a non-conformance during a surveillance audit, I would contact the certification body and politely ask them to identify the clause being violated or asking them if my interpretation of what clause is not being respected is was correct.

The following material will provide you information about the non-conformances issued during audits:

- ISO 9001 – How to write a good ISO 9001 audit nonconformity? - https://advisera.com/9001academy/blog/2018/04/24/how-to-write-a-good-iso-9001-audit-nonconformity/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/