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Measurable quality objectives

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Guest user Created:   Aug 26, 2019 Last commented:   Aug 26, 2019

Measurable quality objectives

How do I write my quality objectives to ensure that they are measurable?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Aug 26, 2019

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If you write a quality objective that can be countable you ensure that it is measurable. For example:

* Our organization want to increase the number of corporate clients by 5% by the end of the year;
* Our organization want to reduce the number of clients lost to the competition by 7% by the end of the year;
* Our organization wants to reduce by 10% the customer wait time in line by the end of next quarter.
* Our organization wants to reduce employee turnover by 10% by the end of the year.

For each example you can count the number of corporate clients, the number of clients lost, …"

The following material will provide you more information about quality objectives:
How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/
- Enroll for free course - ISO 9001:2015 Lead Auditor Course - https://training.advisera.com/se/iso-14001-internal-auditor-course/o-9001-lead-auditor-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Aug 26, 2019

Aug 26, 2019

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