Nonconformity about quality policy

a) is appropriate to the purpose and context of the organization and supports its strategic direction; Nonconformity: Quality policy is not appropriate to the purpose and context of the organization and supports its strategic direction. How CAN I CLOSE THOSE GAPS”

Answer:

It is very difficult to give a precise help with so little information. Last Tuesday I visited a company and they had their quality policy on the wall. I noticed that the text did not mention neither the name of the company, neither what they do. That text could be used for any company in any economic sector.

When I help na organization write their quality policy I make several questions:

How does your organization wins its most desirable customers? What do they value the most? Are there relevant interested parties that help you win businesses? What do they value the most? The answers to these questions help you assess the strategic orientation of your organization.

Then, when I work with the top management of an organization to write the quality policy I follow this recipe:

Who we are and what is our business (for example, our business is not what we manufacture but the results that our customers get);

To whom do we work;

In what kind of challenges do we need to be the best;

And include the two commitments of the standard (continual improvement and meeting customer and regulatory requirements)

For example:

” Company name" is an industrial company specialized in comfort footwear.

We serve customers who need a supply of comfort footwear for professional uses.

In order to better serve our customers, we believe that we must seek to continuously improve:

Our ability to develop, to be able to respond quickly to requests for samples;

A language of product that differentiates us and supports the promise of comfort;

The ace card of being a manufacturer and being able to be faster and more flexible in production;

The fulfillment of our commitments."

The following material will provide you information about quality policy:

- ISO 9001 – How to Write a Good Quality Policy - https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/