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organization have no work order since 2 years

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iftikhar Created:   Mar 18, 2022 Last commented:   Mar 21, 2022

organization have no work order since 2 years

Dear Sir, I have a question "an organization is AS9100 Rev D certified but organization has no production since one year from any customer then how can compliance of QMS can be interpreted? How internal audits be conducted? How KPI be translated ? What standard say that if an organization have no customer since long time then how QMS compliance be evaluated?
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AS9100 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

AS9100 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Mark Hammar Mar 21, 2022

I am afraid that for a full answer to this question you will need to talk to your certification body, because AS9100 gives you the requirements on how to create an aerospace QMS, but it does not tell you how to audit it. Even ISO 19011, the guidelines for management system auditing, does not go into this sort of detail. The standard gives you the information on how to create the processes, which processes are needed, and some of the requirements they need to meet; but not how to assess these processes when a company has not had aerospace customers for a while. It also does not talk about if you do or do not have customers.

That being said, documented records are not the only information used to audit the processes of the QMS. You may be able to assess the processes through interview where records do not exist because there have been no customers. It can be enough to know that the processes are in palce, understood, and ready for when a customer returns.

You can learn a bit more on how the certification audit works in the article: What to expect at the ISO certification audit: What the auditor can and cannot do, https://info.advisera.com/free-download/what-to-expect-at-the-iso-certification-audit

 

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